Transportation challenges prevent millions of seniors from accessing critical health services., but valuable transportation benefits are already in many Medicare plans.
Non-emergency medical transportation (NEMT) services — from car services to wheelchair vans — make doctors’ visits possible.
Your aging loved one may qualify for NEMT services through Medicare Advantage or dual Medicare-Medicaid plans. Unlocking transportation benefits in Medicare means first understanding your loved one's coverage, and then connecting with approved ride providers.
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The Medical Transportation Guide helps you talk to your aging loved one, their health insurance provider, and medical transportation services to find the best options for your loved one.
The specifics of non-emergency medical transportation benefits vary widely, but could include reimbursement for a car service, taxis, shuttle buses, and accessible vans that get seniors to their healthcare appointments.
If current coverage lacks ride services, alternatives exist. Search for local senior transportation programs in your area. Also, during open enrollment, switching to Medicare Advantage that offers a NEMT benefit could provide access.
This article is intended for general informational and educational purposes only. The information provided is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding your health.
The information provided is not intended to replace the services of trained professionals. Readers are encouraged to consult with their Medicare plan representatives and other qualified professionals for personalized advice and guidance tailored to their specific situation regarding their benefits and eligibility for coverage of medical transportation services.
While we strive to provide accurate and up-to-date information, CareKate, LLC does not guarantee the completeness, accuracy, or timeliness of the content. Reliance on any information provided in this article is solely at your own risk. CareKate, LLC assumes no liability or responsibility for any errors, omissions, or discrepancies in the contents of this information.
Centers for Medicare and Medicaid Services. (n.d.) Ambulance services. https://www.medicare.gov/coverage/ambulance-services
Peña M. T., Mohamed, M., & Burns, A. (2024). How does use of Medicaid wraparound services by dual-eligible individuals vary by service, state, and enrollees’ demographics? KFF. https://www.kff.org/medicaid/issue-brief/how-does-use-of-medicaid-wraparound-services-by-dual-eligible-individuals-vary-by-service-state-and-enrollees-demographics/
Razon, N., Gottlieb, L. M., & Fraze, T. (2023). Essential not supplemental: Medicare Advantage members’ use of non-emergency medical transportation (NEMT). Journal of General Internal Medicine, 38(16), 3566-3573. https://doi.org/10.1007s11606-023-08321-1
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