Privacy Policy

This Privacy Policy describes how CareKate, LLC d/b/a CareKate Analytics ("we," "our," or "us"), a Limited Liability Company formed and operating in Illinois, collects, uses, and discloses information when you use our websites. This policy applies to all CareKate Analytics websites, including carekate.com, carekateanalytics.com and hfrisk.carekateanalytics.com (collectively referred to as the "Sites").

CareKate Analytics specializes in hospital quality improvement consulting and provides online tools, resources, and information related to healthcare quality metrics. This Privacy Policy describes how we collect, use, and disclose information when you use our Sites.

• Contact Information: When you fill out contact forms on our Sites, we may collect your name, email address, organization name, and any messages you submit.
• Tool Usage Data: When using our Heart Failure Risk application, data you enter is processed during your session but is not stored by us after your session ends.

• Usage Data: We collect information about how you interact with our Sites, including pages visited, time spent on pages, and other browsing actions.
• Cookies and Similar Technologies: We use cookies to remember your preferences and improve your experience. For example, our Heart Failure Risk application uses cookies to remember your preferences about viewing certain warnings and disclaimers.
• Analytics Data: We use Google Analytics to collect standard internet log information and details of visitor behavior patterns. This helps us understand how visitors use our Sites.

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve and optimize our Sites and services
• Remember your preferences
• Analyze usage patterns to enhance user experience
• Send you newsletters or marketing communications if you've opted in (via Mailchimp)
• Ensure the security and functionality of our Sites

Our Sites use cookies for the following purposes:

• Functional Cookies: To remember your preferences, such as whether to display certain warnings or disclaimers
• Analytics Cookies: To understand how visitors interact with our Sites (via Google Analytics)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Sites.

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as Mailchimp for email newsletters, Google Analytics for website analytics, GoDaddy for hosting carekate.com, and WordPress for hosting carekateanalytics.com
• Legal Requirements: When required by applicable law, court order, or governmental regulation

Our blog includes social media features, such as LinkedIn and Reddit sharing buttons. These features may collect information about your IP address and which page you're visiting, and may set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the companies providing them.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Using industry-standard encryption for data transmission
• Maintaining secure cloud hosting environments with Google Cloud Platform (GCP) on US-based servers
• Implementing access controls that limit data access to authorized personnel only
• Regularly reviewing and updating our security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain contact form submissions and related communications indefinitely to maintain our business relationships and provide ongoing support.

For our Heart Failure Risk application and other tools, data you enter is only processed during your session and is not stored by us after your session ends.

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information
• Restriction: You may request that we restrict the processing of your data
• Objection: You may object to the processing of your personal information
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

Our Sites are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

If you are a California resident, you may have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights may include the right to request access to and deletion of your personal information.

To exercise your CCPA rights, please contact us using the contact information provided at the end of this policy.

Important Note: This Privacy Policy applies only to our Sites and does not cover information we process as part of our consulting services. As a healthcare quality improvement consultant, we may access and process Protected Health Information (PHI) as part of our consulting engagements. Such processing is governed by separate Business Associate Agreements (BAAs) and other contractual arrangements with our clients, not by this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

If you have any questions about this Privacy Policy, please contact us at:

• Name: Thomas A. Webb
• Title: Managing Partner
• Email: tom@carekate.com
• Address: 10428 S. Artesian Ave., Chicago, IL 60655
• Phone: 708-252-3255

Last Updated: 5-5-2025